Who serves as the retention point of contact (POC) in the battalion?

The retention point of contact (POC) in a battalion is typically a senior non-commissioned officer (NCO), in this case, a Sergeant First Class (SFC). The role of the retention POC is crucial because they are responsible for managing and overseeing retention programs, which aim to keep soldiers in the service. An NCO at this level is well-equipped to build relationships with soldiers, understand their career aspirations, and address any concerns that may affect their decision to continue their service.

SFC Hawes, being in the position of an SFC, possesses the leadership skills and experience necessary to perform the functions of a retention POC effectively. This includes facilitating communication between soldiers and command regarding retention options and resources, as well as setting up programs to promote retention within the unit.

In this context, other ranks such as Captain or Major may be involved in retention discussions at a higher command level, but they typically do not serve in the direct role of retention contact within the battalion structure. The battalion's direct engagement with soldiers regarding retention is best handled at the NCO level, ensuring immediate support and guidance for those facing retention decisions.